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Are the room rates inclusive of tax and service charge?

The rate shown on the website is an average nightly rate, per room, for each room type displayed. The rates do not include taxes and service charge as well as extra charges (if applicable) such as an extra bed, gala dinner, mini-bar, or any other non-room charges. Breakfast is not included unless stated. To check the rate with taxes and service charges, please click the “Click to book” button to enter the booking form. The Booking Details on the right will have the breakdown of the rate. Please double check your booking details and grand total before you submit your booking. Please note that by selecting the “Click to book” button you are not submitting a booking.

What are the charges for taxes & services?

In connection with facilitating your hotel transaction, the charge to your credit card will include a charge for Taxes and Fees. This charge includes an estimated amount to recover the amount we pay to the hotel in connection with your reservation for taxes owed by the hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. In certain locations, the tax amount may also include government imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel. The amount paid to the hotel in connection with your reservation for taxes may vary from the amount we estimate and include in the charge to you. The balance of the charge for Taxes and Fees is a fee we retain as part of the compensation for our services and to cover the costs of your reservation, including, for example, customer service costs. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount we pay the hotel and the location of the hotel where you will be staying, and may include profit that we retain. Except as described below, we are not the vendor collecting and remitting taxes to the applicable taxing authorities. Our hotel suppliers, as vendors, include all applicable taxes in the amount billed to us and we pay over such amounts directly to the vendors. We are not a co-vendor associated with the vendor with whom we book or reserve our customer’s travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location. For transactions involving hotels located within certain jurisdictions, the charge to your credit card for Taxes and Fees may include a payment of tax that we are required to collect and remit to the jurisdiction for tax owed on amounts we retain as compensation for our services.

When do I pay for my booking?

That depends on the type of booking:
1) Rate per room per night – Pay online: If a room is available and you’ve submitted your credit card details and agreed to the booking conditions on the booking form, the reservation is then confirmed and a hotel voucher will be automatically sent to your e-mail address. The hotel voucher is only issued after we have verified and charged your credit card. The hotel voucher AND credit card must be presented upon check-in at the hotel, together with a valid form of photo ID.

2) Book Now Pay Later – Pay online: Book Now Pay Later is just that, make a booking now, pay for it later. The booking will be instantly confirmed. The booking conditions (cancellation policy) will determine when you are billed. The actual charge date will be approximately 2-5 days prior to the hotel booking conditions becoming active. At that time you will be charged the full amount. This option is only available for Visa, MasterCard, AMEX and JCB. Please make sure you select “Pay Later” when you input your credit card details.

3) Special Rates – Pay at the hotel: Tripmazon.com works in partnership with other companies to ensure we offer the best rates. If you choose to stay at a hotel where an Tripmazon.com partner has provided the lowest rate, we will confirm your reservation and issue a confirmation email. In such cases we will not charge your card. You will be required to pay the hotel directly upon check-out and the hotels own cancellation policy will apply. The title of the rate section for these hotels is ‘Special Rates’ instead of ‘Rate per room per night’.

Please note: The hotel reserves the right to preauthorize/charge your credit card prior to arrival. Timing and amount of charges will be in line with the conditions of your booking.

When do I get a confirmation email?

In most cases, you will receive this email within 30 minutes of you making the booking. Should you not receive it after this time please check your junk mail and/or spam filters. You can also check your booking status by logging on to ‘manage my bookings’ via the website

I want to change my booking dates, how do I do this?

You can also amend your booking logging on to ‘manage my bookings’ via the website or call our customer support.

If I want to make a special request for my reservation, what do I do?

On the booking form you can make your Special Request on the Room Details Page, where you complete the guest names and select the nationality. Please click on “”Special Requests (Optional)”” and then simply type in your request. The request will be sent to the hotel directly. Please note that all Special Requests are subject to availability and cannot be guaranteed by agoda.com. If available, your request will be confirmed upon arrival. . You can also action requests by logging on to ‘manage my bookings’ via the website.

Where can I find the cancellation policy?

When searching for the room rate, booking conditions will be right under the room type description. To check further, you can also click on the “”Book”” button which will direct you to the booking form. The cancellation policy/booking conditions link can be found in the middle of every page of the booking form. It will also be stated in the confirmation email we send you. If you cancel your booking via self service the cancellation policy will be shown again upon cancellation. Note: Details and conditions in the cancellation policy will be different for each booking depending on the hotel, period of stay, room type etc. Please read this carefully before submitting your booking.

How can I review a hotel?

Only Tripmazon.com customers with a valid booking are allowed to submit a hotel review. This guarantees, unlike many other travel sites, that you are reading 100% legitimate feedback. About 4 days after your departure from the hotel, you will receive an email inviting you to share your stay with other agoda.com members. The email will contain a unique link leading to the review submission form. You can also log in your Tripmazon.com account and see the list of hotels where you stayed and that you haven’t reviewed yet.

What should I do if I cannot log on to my account or have lost my username and password?

Your password is case-sensitive, please make sure that you properly use uppercase and lowercase characters when entering your password.

You can set a new password at any time by using the following “Forgot your password?”

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